botnest
Documentation
Guide

Contact support

What to include so we can help faster.

What to include

  1. Where it happened: the website or Telegram Mini App.
  2. The affected bot and flow.
  3. What you did, what you expected and what happened instead.
  4. Approximate time with time zone and steps to reproduce.
  5. The failing block name and Runtime errors text, if available.

Include one clear screenshot showing the block, its connections and the error. For interface issues, mention the device and browser or Telegram version.

What not to send

Do not send tokens, API keys, passwords or complete user conversations. Replace personal data with made-up examples if the issue can be reproduced without it.

Contact support →

Do not post private bot links or data in a public chat.