botnest · version dated 25.08.2026

Payment, Service Delivery, and Refunds

Service offered

botnest provides remote access to an online service for creating and operating Telegram bots. No physical goods are sold or delivered.

Price and payment

Current plan descriptions, limits, prices, and access periods are published on the pricing page. Payments are made in Russian rubles through Robokassa. Card details are entered on the payment provider’s website and are not stored by botnest.

Each payment purchases one access period. There are no recurring charges or automatic renewals.

Access to the service

Access is activated automatically after a confirmed Robokassa server notification, usually immediately and no later than 15 minutes. A botnest account, internet access, and a Telegram bot created by the customer are required.

Cancellation and refunds

Send a cancellation or refund request to the Service Provider using the listed contact details. Include your account, payment number, payment date, and amount. The request will be reviewed in light of the access already provided, costs incurred, and mandatory requirements of Russian law. If a refund is approved or required by law, funds will be returned through the original payment method whenever technically possible.

An erroneous duplicate charge, failure to activate access after confirmed payment, or inability to provide the service due to the Service Provider’s fault is grounds for contacting support and requesting a correction or refund.

Changes to these terms

The Service Provider may update this document by publishing a new version on the website without individual advance notice, unless the law requires otherwise. New terms apply to future purchases; the terms of an issued invoice and an already paid access period will not be made less favorable. Mandatory consumer rights remain in force regardless of this document.